BATON ROUGE, La. — Entergy officials told Louisiana's utility regulators Wednesday that the company is working to improve communication with its customers, after complaints about lengthy outages and inadequate updates after Hurricane Isaac.
"We can do a better job of getting information out ahead of the storm and setting better expectations for the duration," said Bill Mohl, president and CEO of Entergy Louisiana LLC and Entergy Gulf States Louisiana LLC, which have more than one million customers in the state.
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